Returns + Exchanges
We love our customers and will do everything we can to ensure you love your purchase. We understand the difficulties of shopping online and are happy to help you with any concerns you may have!
"ON SALE PRODUCTS ARE NOT ELIGIBLE FOR A REFUND. FOR STANDARD PRODUCTS, NOT ON SALE, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING. SEVERAL TYPES OF GOODS ARE EXEMPT FROM BEING RETURNED."
CocoEnjoy will accept, for return or exchange, items that are purchased off our website within 30 days of the tracking delivery date confirmation under the following conditions:
Item was not purchased on sale
No tags have been removed
Item is unaltered
Item is in original condition
Item(s) cannot be returned or exchanged after 30 days.
To complete your return, we require proof of purchase (order confirmation email) with your order number.
For all returns of exchanges please contact firstname.lastname@example.org and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.
Exchanges (if applicable)
For all returns or exchanges please contact email@example.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.
Return Shipping (if applicable)
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $75, please consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or Missing Refunds (if applicable)
There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this time-frame, please send us an email at firstname.lastname@example.org allow us the opportunity to investigate the matter further.
If you receive a damaged or defective item, please email us at email@example.com
If you do not report the damage to us within 48 hours of delivery, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.